The British Parking Association (BPA) has launched the Professionalism in Parking Accreditation (PiPA). PiPA is the BPA’s new accreditation for healthcare organisations that wish to demonstrate the highest standards of professionalism in parking. Although initially developed for the healthcare parking sector, it is envisaged that other sectors will follow.
The BPA worked with the Department of Health in updating the recently published parking guidelines for NHS Trusts. The guidelines recognise the importance of professionalism in delivering parking services and providing a high standard of customer care.
Healthcare-provider landowners, such as NHS trusts, can apply for a PiPA audit that assesses professionalism across the entire organisation (including all the sites it owns). PiPA will replace the BPA’s Healthcare Charter, going further by examining in-house processes and staff development. The audit will focus on nine key assessment standards:
- Customer service and stakeholder relationships
- Safer and properly maintained parking facilities
- Fair pricing and easy-to-use payment services
- Fair enforcement of parking terms and conditions
- Impartial and fair appeals service, accessible to all
- Clear and comprehensive parking information
- Employee wellbeing, development and recognition
- Social responsibility and equality of service delivery
- Continuous improvement
Lancashire Teaching Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust are the first recipients of the accreditation, receiving their awards at the launch event from BPA President Philip Hammer.
Karen Partington, Chief Executive at Lancashire Teaching Hospitals NHS Foundation Trust, said: “We have achieved Park Mark status for 6 consecutive years and are delighted to be one of the first in the county to receive the PiPA accreditation. We are committed to providing top class parking support to our patients, visitors, staff and the local community and we are continuously looking at new ways to develop. We have been working closely with the British Parking Association to set standards nationally for car parking professionalism and it is fantastic that the efforts of our car parking team has been recognised.”
Keith Loader, Car Parks & Security Manager at Salisbury NHS Foundation Trust said: “We were keen to participate in the new PiPA standards for parking on private land as we feel this accreditation is the new benchmark of parking in the Healthcare Sector.”
Accredited healthcare providers will become nationally recognised role-models for parking professionalism and excellence, raising levels of customer service for patients, visitors and staff and recognising the high standards that already exist.
For more information please visit: http://www.britishparking.co.uk/PiPA