Major internal refurbishment to two health centres in Manchester has brought huge benefits to staff and patients.
Renovations made to the reception areas of Chorlton Family Practice and Cheadle Hulme Health Centre were coordinated by Sally Teague, Assistant Project Manager at NHS Property Services and have provided patients, staff and visitors with an improved, welcoming environment.
The Chorlton Family Practice is based in the NHS Property Services owned Chorlton Health Centre in South Manchester. The refurbishment initiated following the merger of the three practices based in the building, who have united to create the newly formed Chorlton Family Practice.
Commenting on the interior changes seen at the practice, Sally Teague said: “The practice saw its patient list increase to a population of 10,000 but because of the merger, the current use of the building was no longer appropriate.
“We project managed the upgrade and refurbishment, integrating the three separate reception desks to make one new reception area. The distinct administration areas were also combined to create an open plan office with hot desk facilities.
“The new reception and office areas now provide a modern and fit for purpose space suitable for the new design and operation of the practice.”
The project team were also able to introduce two new treatment rooms to the building and worked closely with Urban Design & Consult Limited to implement the changes.
Dave Percy of Urban Design & Consult (UDC), said: “We were delighted to work with NHS Property Services and the Chorlton Family Practice on this project.
“Customer engagement was key to the successful implementation of the works and we managed the renovations in a way that fits with the values of NHS Property Services and with the utmost respect to the sensitive nature of the Chorlton Family Practice, who continued to deliver a service throughout.”
The community reception desk at Cheadle Hulme Health Centre had originally been identified as requiring an upgrade as it was not compliant with the Disability Discrimination Act (DDA). The reception area also had security issues because it was not located next to the main waiting area.
Commenting on the changes made as part of this project, Sally, said: “We designed a new layout for the reception to not only meet security and DDA requirements but to also create a more user friendly environment.
“The new reception and waiting area is an open space which allows the receptionist to monitor the main waiting area and communicate with patients arriving in the centre.”
Dave Percy of UDC was delighted to also support NHS Property Services on this second project and highlights the opportunities that the changes presented for the centre.
He said: “’We took the opportunity presented by the DDA upgrade to also create a much more modern, usable heath centre, incorporating a dedicated waiting area, secure records store and independent access to all rooms which previously could only be accessed via the main multi-purpose room.
“As a result, the health centre has a significantly increased volume of compliant clinical spaces, resulting in much needed increased capacity to see patients that will greatly benefit all.’
Justin Cunningham, Regional Director (North) at NHS Property Services, said: “It’s obvious that these much needed upgrades are already valued by the patients, staff and visitors of Chorlton Family Practice and Cheadle Hulme Health Centre.
“The result of both these projects are well-regarded community assets, brought up to a modern standard that will enhance patient experience and ensure that the sites can continue to provide first class healthcare services into the future.”